All orders are processed within 1 to 2 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.
Domestic Shipping Rates and Estimates
Shipping charges for your order will be calculated and displayed at checkout. Most orders on the site have a flat rate which we have negotiated with several carriers. If your order qualifies for free or discounted shipping, you will be notified on the checkout page prior to inputting payment information.
Free local delivery is available for orders within 15 miles of August, KS 67010.
Deliveries are made from 11am-5pm on Tuesdays – Thursdays We will contact you via text message with the phone number you provided at checkout to notify you on the day of our arrival.
We offer international shipping to to most countries. If we are unable to ship your item, we will notify you using the provided contact information and discuss our refund policy.
Shipping charges for your order will be calculated and displayed at checkout.
Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. Hero Transfer Case is not responsible for these charges if they are applied and are your responsibility as the customer.
How do I check the status of my order?
When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.
If you haven’t received your order within X days of receiving your shipping confirmation email, please contact us at firstname.lastname@example.org with your name and order number, and we will look into it for you.
Shipping to P.O. boxes
Some carriers have limitations around shipping to P.O. Boxes. It is recomended that you DO NOT use a P.O. box as the destination shipping address to avoid delays in receiving your shipment.
If you have any further questions, please don’t hesitate to contact us at email@example.com.